Shipping and Return policy
We want you to be completely satisfied with your purchase. If you are not satisfied with your purchase, you may return it within 14 days of receipt for an exchange or refund. The item must be in its original condition and packaging. Shipping costs are non-refundable. Please contact us before returning any items to obtain a return authorisation.
Custom Orders
We do not accept returns or exchanges on custom orders as they are made specifically for you. If there is an issue with your custom order, please contact us and we will do our best to resolve it.
Please read carefully for full shipping and return information
Shipping Information:
1. Shipping Options: We offer various shipping options to cater to your needs, including standard, expedited, and international shipping. You can choose the one that best suits your preferences and requirements during the checkout process.
2. Processing Time: Once your order is placed, we strive to process it as quickly as possible. The processing time typically ranges from 3 to 14 business days, depending on the complexity of the order and the availability of the products. All products are hand made to order so there may be a delay during busy periods or larger orders.
3. Shipping Time: The delivery time varies depending on your location and the shipping method selected. For domestic orders, you can expect the package to arrive within 3 to 7 business days. For international orders, the delivery time may vary, depending on the destination country's customs and shipping regulations.
4. Tracking: Once your order is shipped, we will provide you with a tracking number so you can monitor the status of your package in real-time.
Returns and Exchanges:
1. Satisfaction Guarantee: We want you to be delighted with your purchase from Jessie-Leigh Jewellery. If, for any reason, you are not fully satisfied with your order, we offer a hassle-free return or exchange policy.
2. Eligibility: To be eligible for a return or exchange, the item must be in its original condition, unworn, and with all original packaging intact. Please ensure that you initiate the return process within 14 days of receiving your order.
3. Return Process: To initiate a return or exchange, please contact our customer support team with your order details. They will guide you through the process and provide you with a return shipping label (if applicable).
4. Refund or Exchange: Once we receive the returned item and verify its condition, we will process the refund to your original payment method. If you prefer an exchange, we will assist you in selecting a new piece from our collection.
At Jessie-Leigh Jewellery, customer satisfaction is our priority, and we are committed to ensuring a smooth and enjoyable shopping experience for all our customers. If you have any questions or need further assistance regarding shipping or returns, please don't hesitate to contact our friendly customer support team.